Push notification and app launch disruption

Incident Report for Subsplash

Resolved

Push notifications and apps are now operational. We appreciate your patience this morning and hope you enjoy the rest of your Sunday.
Posted Feb 10, 2019 - 11:19 PST

Monitoring

We are monitoring the success of the recent fixes. App performance is looking sharp and we encourage you to submit a ticket at support@subsplash.com if you are still experiencing any issues.
Posted Feb 10, 2019 - 11:10 PST

Identified

We've made adjustments and now see improved push notification server performance and improved app load times. There's more work to be done and we'll keep you updated as we work to resolve these issues.
Posted Feb 10, 2019 - 10:44 PST

Update

We are continuing to investigate this issue.
Posted Feb 10, 2019 - 10:38 PST

Investigating

We are investigating an issue with the push notification service being unavailable to users and some apps failing to launch. We are acting quickly to get everything back up and running smoothly.
Posted Feb 10, 2019 - 10:29 PST
This incident affected: Mobile apps and Dashboards.