Subsplash Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.

Mobile apps Operational

90 days ago

99.96 % uptime

Today

Giving Operational

90 days ago

99.99 % uptime

Today

TV apps Operational

90 days ago

99.97 % uptime

Today

SnapPages Operational

90 days ago

100.0 % uptime

Today

Web tools Operational

90 days ago

99.97 % uptime

Today

Dashboards Operational

90 days ago

99.98 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 21, 2019

No incidents reported today.

Jan 20, 2019

Resolved - Login times are back to normal! Thank you for hanging in there with us this morning. If you were affected by the login issue we would value your feedback at support@subsplash.com.
Jan 20, 19:08 UTC

Update - We're still searching for the root cause of the login issues and hope to have it identified shortly.
Jan 20, 18:41 UTC

Investigating - Some users are experiencing delays or failures when they login within Subsplash mobile apps. This would impact users ability to access and use Subsplash Notes. At this time the issue appears sporadic and we encourage anyone experiencing a login failure to try again and contact support@subsplash.com for any questions. We are investigating the issue and will continue to update here.
Jan 20, 17:51 UTC

Push notification delivery delay

Resolved - Push notifications are sending swiftly and no further delays are expected. Thank you for your patience this morning and we wish you a happy Sunday.
Jan 20, 17:44 UTC

Update - We're not out of the woods just yet. We are monitoring slow response times from the push notification service. We will ensure that this is resolved before giving the all clear. If you are currently experiencing push notification delivery issues please reach out to support@subsplash.com.
Jan 20, 16:58 UTC

Monitoring - The fix was deployed and all backed-up push notifications are being delivered. We will keep a close eye on the system to ensure delivery is stable.
Jan 20, 16:35 UTC

Identified - We've identified that push notifications are not being delivered this morning. A fix has been identified and will be deployed momentarily. This fix will allow notifications to resume and deliver any backed-up notifications.
Jan 20, 16:28 UTC

Jan 19, 2019

No incidents reported.

Jan 18, 2019

No incidents reported.

Jan 17, 2019

No incidents reported.

Jan 16, 2019

No incidents reported.

Jan 15, 2019

No incidents reported.

Jan 14, 2019

No incidents reported.

Jan 13, 2019

No incidents reported.

Jan 12, 2019

No incidents reported.

Jan 11, 2019

No incidents reported.

Jan 10, 2019

No incidents reported.

Jan 9, 2019

No incidents reported.

Jan 8, 2019

No incidents reported.

Jan 7, 2019

Event services disruption

Resolved - From 12:10pm - 12:47pm PDT our event service feed experienced a disruption. During this time, events created within the Subsplash app dashboard were unavailable within the mobile app, web app and event embed. The cause was discovered and a deployment was rolled back to fix the feed. All events are now working as expected. Thank you for your patience!
Jan 7, 08:10 UTC