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All Systems Operational
Uptime over the past 90 days. View historical uptime.
Mobile apps
?
Operational
90 days ago
99.96 % uptime
Today
Giving
Operational
90 days ago
100.0 % uptime
Today
TV apps
?
Operational
90 days ago
99.98 % uptime
Today
SnapPages
?
Operational
90 days ago
100.0 % uptime
Today
Web tools
?
Operational
90 days ago
99.99 % uptime
Today
Dashboards
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Operational
90 days ago
99.92 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 13, 2018
No incidents reported today.
Nov 12, 2018
No incidents reported.
Nov 11, 2018
No incidents reported.
Nov 10, 2018
No incidents reported.
Nov 9, 2018
No incidents reported.
Nov 8, 2018
Completed -
Verification is complete, and everything is humming along nicely. All clear!
Nov 8, 13:15 UTC
Nov 8, 13:15 UTC
Verifying -
Giving dashboard and donor interface are both operational again. We're currently verifying that everything is running smoothly.
Nov 8, 11:39 UTC
Nov 8, 11:39 UTC
Update -
A few unexpected tasks have required attention, but all systems are looking good. New ETA is 3:45am PST. We appreciate your patience.
Nov 8, 11:10 UTC
Nov 8, 11:10 UTC
Update -
Running a little behind schedule, but all is proceeding as planned otherwise. New ETA is 3:15am PST.
Nov 8, 10:40 UTC
Nov 8, 10:40 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 09:30 UTC
Nov 8, 09:30 UTC
Scheduled -
On Thursday, November 8th, at 1:30am PST, we'll be conducting maintenance on Subsplash Giving for about an hour. During this time, both the donor interface and client dashboard will be unavailable. However, all recurring donations will process as usual.
We'll update our status here before, during, and after maintenance.
Nov 2, 23:21 UTC
We'll update our status here before, during, and after maintenance.
Nov 2, 23:21 UTC
Nov 7, 2018
No incidents reported.
Nov 6, 2018
Resolved -
We experienced a 18 minute disruption to the SnapPages websites. During this time, anyone trying to sign-in to manage a SnapPages site or view an existing site URL experienced an error message. Our team quickly identified the error, implemented a fix and are investigating the underlying cause.
Nov 6, 16:33 UTC
Nov 6, 16:33 UTC
Nov 5, 2018
No incidents reported.
Nov 4, 2018
No incidents reported.
Nov 3, 2018
No incidents reported.
Nov 2, 2018
No incidents reported.
Nov 1, 2018
Resolved -
We've resolved the remaining fill-in-notes issue and have completed satisfactory testing of all systems that were affected. Everything is healthy and nominal at this time. We'll follow up with more detail about this disruption tomorrow. Thank you for your patience and for following Subsplash Status.
Nov 1, 22:08 UTC
Nov 1, 22:08 UTC
Monitoring -
We've taken actions that we believe have resolved the issues with analytics, push notifications, and Subsplash end-user login. We are currently testing and monitoring the situation to ensure this is the case as well as continuing to work on Fill-in-notes. We'll follow up with more details when we're certain the issues are 100% resolved, but for now we seem to be on our way out of the woods.
Nov 1, 21:48 UTC
Nov 1, 21:48 UTC
Identified -
In addition to the previously mentioned issues, the Subsplash Fill-in-Notes tool is also currently inaccessible for clients and end-users. We have identified the root cause of these issues and expect to resolve them soon.
Nov 1, 21:22 UTC
Nov 1, 21:22 UTC
Investigating -
Our engineering team has informed us of an issue with analytics and push notifications. At this time, it appears that analytics and push notifications are both unavailable in the Subsplash Dashboard. End-users may also be unable to log in to their Subsplash accounts on mobile apps. However, app content and other functionality should be unaffected. We'll update you soon with more information.
Nov 1, 21:03 UTC
Nov 1, 21:03 UTC
Oct 31, 2018
Resolved -
A discrepancy between our test and production environments caused a small CSS issue to be missed until it was in production. This prevented clients from logging into the Subsplash Giving Dashboard for about 15-20 minutes. The issue has been resolved, and we'll be working to sort out that discrepancy. Thanks for your patience.
Oct 31, 22:29 UTC
Oct 31, 22:29 UTC
Monitoring -
A fix has been implemented, the Dashboard is back up, and we are monitoring the results. We'll post again later when we've confirmed that the issue is permanently resolved and understand more about the cause.
Oct 31, 22:11 UTC
Oct 31, 22:11 UTC
Investigating -
Our Subsplash Giving Dashboard is currently inaccessible for many clients. We are investigating and will update here when we know the cause. Donors who wish to give via Subsplash Giving are unaffected by this issue.
Oct 31, 22:01 UTC
Oct 31, 22:01 UTC
Resolved -
Between 10:30-10:37am PDT on October 31st, 2018, one of our content list services was unavailable due to a permissions issue. We quickly restarted the service and solved the permissions issue. During those 7 minutes, some content lists in most mobile apps, web apps, and TV apps were inaccessible to end users.
Oct 31, 17:30 UTC
Oct 31, 17:30 UTC
Oct 30, 2018
No incidents reported.