Gifts not showing up in the Dashboard

Incident Report for Subsplash

Resolved

This incident has been resolved. Please see the Statements page of you giving dashboard for an important update about generating statements.

Posted Jan 01, 2025 - 18:57 PST

Update

We are continuing to work on a fix for this issue.

Posted Jan 01, 2025 - 12:37 PST

Identified

The issue has been identified and a fix is being implemented.

Posted Jan 01, 2025 - 11:27 PST

Investigating

We are currently investigating an issue causing gifts to not show up in the Dashboard, on statements, and on reports. This does not affect Donors' ability to give. Gifts are still being processed normally and this issue only affects their visibility in the Dashboard.

Posted Jan 01, 2025 - 10:53 PST

This incident affected: Giving.