Loading errors for the Subsplash Dashboard, Embeds, and Apps

Incident Report for Subsplash

Resolved

This incident has been resolved.

Posted Sep 01, 2020 - 08:09 PDT

Monitoring

We have rolled out a fix and we are monitoring to ensure that all systems are operating as expected going forward.

Posted Sep 01, 2020 - 07:27 PDT

Identified

Our team has identified an issue that is causing errors when loading the Subsplash Dashboard, Embeds, and Mobile/TV Apps. Some donors might experience issues logging into their Giving account.

Posted Sep 01, 2020 - 07:21 PDT

This incident affected: Mobile apps, Giving, TV apps, Web tools, and Dashboards.