Live Streams returning error code instead of starting

Incident Report for Subsplash

Resolved

This incident has been resolved.

Posted May 26, 2024 - 16:07 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 26, 2024 - 15:58 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted May 26, 2024 - 15:48 PDT

Investigating

We are currently investigating an issue causing an error code that reads "could not access the specified channel or stream key" when attempting to start a live stream

Posted May 26, 2024 - 15:37 PDT

This incident affected: Subsplash Live.