SMS texts not being delivered

Incident Report for Subsplash

Resolved

Full resolution of this issue will require continued communication with our 3rd party partner. As we continue to work with them, we will provide updates on this issue via the SMS section within the Management dashboard. Please see that section of your dashboard for continued updates.

Posted Dec 19, 2024 - 14:06 PST

Identified

We’ve identified the issue in a 3rd Party Service provider that our SMS system depends on. We’re actively working with that service provider to resolve the issue as quickly as possible, and will provide updates as progress is made.

Posted Dec 18, 2024 - 14:39 PST

Update

We are continuing to investigate this issue.

Posted Dec 18, 2024 - 13:54 PST

Update

We are continuing to investigate this issue.

Posted Dec 18, 2024 - 13:26 PST

Investigating

We are currently experiencing an issue affecting SMS delivery for our USA-based clients.

Posted Dec 18, 2024 - 12:58 PST

This incident affected: Church Management.