This incident is now resolved and the media upload service is humming along. Thank you for your patience.
Posted Apr 16, 2019 - 11:06 PDT
Monitoring
We cleared a backlog of media upload jobs that were stuck in order to resolve the issue. If you have a media upload that failed to process, please resubmit your upload at this time and let us know if you encounter any road blocks. Submit your feedback at support@subsplash.com. We'll keep a close eye on this to ensure that the media upload fix is stable.
Posted Apr 16, 2019 - 10:27 PDT
Identified
The issue has been identified and we are running tests to see if media uploading is now stabilized.
Posted Apr 16, 2019 - 09:58 PDT
Update
We're continuing to investigate the media upload disruption. If you are affected by this, we'd love to hear from you. Submit a ticket at support@subsplash.com.
Posted Apr 16, 2019 - 09:26 PDT
Investigating
We are currently investigating an increased rate of media upload failures. An error message will generate for some users when attempting to upload media to the app dashboard