Direct links to Media Items and Live Stream items returning error page

Incident Report for Subsplash

Resolved

This incident has been resolved.

Posted Apr 25, 2024 - 16:31 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 25, 2024 - 16:20 PDT

Investigating

We are currently investigating an issue causing short links to media items and live streams to return an error page that reads "Oops! Page not found." This is affecting direct links to media items and live streams, but should not affect playback in the app or web embeds.

Posted Apr 25, 2024 - 16:07 PDT

This incident affected: Subsplash Live and Web tools.