Audio and video transcoding delays

Incident Report for Subsplash

Resolved

This issue is now resolved.

Posted Sep 21, 2020 - 08:37 PDT

Monitoring

A fix was implemented and we are seeing large numbers of audio and video files completing the transcoding process. We will continue to monitor the situation.

Posted Sep 21, 2020 - 07:56 PDT

Identified

The issue has been identified and we are working to implement a fix.

Posted Sep 21, 2020 - 07:42 PDT

Update

We are continuing to investigate this issue and will keep you updated as we work to a resolution.

Posted Sep 21, 2020 - 07:35 PDT

Investigating

Audio and video files are experiencing long processing times or failing to process in some cases.

Posted Sep 21, 2020 - 07:03 PDT

This incident affected: Dashboards.