Media unable to play on some mobile apps.

Incident Report for Subsplash

Resolved

The service disruption to media is resolved. During this time the ability to navigate to media items within a media series was compromised resulting in no media items displaying inside of their series. All services are operational at this time and we thank you for your patience.

Posted Nov 29, 2018 - 21:22 PST

Monitoring

A fix has been implemented, media is up and running and we are watching closely to ensure that we are in the clear.

Posted Nov 29, 2018 - 20:56 PST

Update

We are continuing to investigate the disruption to media services within mobile apps and will keep you updated as we learn more and work to implement a resolution.

Posted Nov 29, 2018 - 20:49 PST

Investigating

We are currently investigating reports of media items that are not visible or able to play on the mobile app.

Posted Nov 29, 2018 - 20:12 PST

This incident affected: Mobile apps.