SMS Text Messages not sending

Incident Report for Subsplash

Postmortem

SMS text message notifications, such as those sent for Subsplash Messaging invitations, failed to send due to a limit set by our service provider. We’ve worked with our service provider to increase this limit going forward.

Posted Jan 12, 2022 - 07:01 PST

Resolved

This incident has been resolved.

Posted Jan 11, 2022 - 18:54 PST

Identified

We've identified why SMS Text Messages are failing to send and are actively working on a solution.

Posted Jan 11, 2022 - 15:45 PST

Investigating

We are currently investigating an issue that is causing SMS Text Messages to not send

Posted Jan 11, 2022 - 13:10 PST

This incident affected: Mobile apps.