Web players (SnapPages and Web App) failing to load files that were recently uploaded.

Incident Report for Subsplash

Resolved

This incident has been resolved.
Posted Feb 03, 2024 - 15:13 PST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Feb 03, 2024 - 14:48 PST

Identified

The issue has been identified and a fix is being implemented.
Posted Feb 03, 2024 - 14:43 PST

Update

We are continuing to investigate this issue.
Posted Feb 03, 2024 - 14:12 PST

Update

We are continuing to investigate this issue.
Posted Feb 03, 2024 - 13:42 PST

Investigating

We are currently investigating this issue.
Posted Feb 03, 2024 - 13:21 PST
This incident affected: SnapPages and Web tools.