Giving Transfers not updating in dashboard
Incident Report for Subsplash

A recent change was deployed that caused slow processing of giving data. Transactions with Stripe were not affected, and all affected data in Subsplash systems is expected to be caught up by the end of this week.

Posted Mar 07, 2024 - 08:54 PST

This incident has been resolved. It will still take some time for the system to catch up fully and display every transaction and transfer. If you still see missing information on your Giving dashboard, that information should be visible soon.
Posted Mar 06, 2024 - 13:48 PST
A fix has been implemented and we are monitoring the results. This issue created a backlog of updates that will take some time to catch up now that the fix has been implemented.
Posted Mar 06, 2024 - 11:26 PST
The issue has been identified and our team is working on a fix.
Posted Mar 06, 2024 - 09:52 PST
Our team is continuing to investigate an issue causing the Giving dashboard to not reflect recent transactions and transfer reports. This affects transactions and transfers starting Monday, 3/4. We assure you that this is just a display issue, and transactions are successfully running and funds are being transferred to your account. This issue will also delay ChMS syncing.
Posted Mar 06, 2024 - 09:44 PST
Our team is currently investigating an issue causing the Giving Transfers page to not update and display the most recent deposit. This is purely a display issue and does not affect funds depositing to bank accounts. You may see a delay in Integration syncing due to this.
Posted Mar 06, 2024 - 08:41 PST
This incident affected: Giving.