Subsplash Giving returning error message for some donors

Incident Report for Subsplash

Resolved

This incident has been resolved.

Posted Mar 11, 2020 - 08:54 PDT

Monitoring

A fix has been implemented and we are seeing the issue resolved for all donors. We will continue to monitor to ensure that all systems stay completely functional.

Posted Mar 11, 2020 - 08:26 PDT

Identified

The issue was identified and we are rolling back changes that should provide a fix very soon for affected donors.

Posted Mar 11, 2020 - 08:11 PDT

Investigating

We are currently investigating an issue where some Subsplash Giving users receiving error messages and are unable to complete a donation.

Posted Mar 11, 2020 - 07:45 PDT

This incident affected: Giving.